Q: Will I be charged customs duties, VAT, or any import taxes for my order?

A: No. Since all our products are dispatched directly from warehouses within the European Union (EU), there are no hidden customs duties, import tariffs, or additional VAT charges. The price displayed at checkout is the final, all-inclusive price you pay.

Q: Can I modify or cancel my order after it has been placed?

A: Once an order transitions to the "Processing" stage, we are unable to make any changes or cancellations as our warehouse team packages and dispatches orders quickly. This includes modifications to the shipping address, delivery method, item details (color/quantity), or applying discount codes. Please review your order carefully before completing checkout.

 

Q: What happens if I refuse to accept the package or change my mind upon delivery?

A: If you refuse delivery or do not sign for the parcel, it will be returned to our European warehouse. Please note that you will be responsible for the return shipping costs, which will be deducted from your refund. For step-by-step instructions on returning a product, please consult our Return & Refund Policy or contact our support team at [Your Email].

 

Q: How long do I have to complete the payment after placing an order?

A: To secure your inventory and ensure swift shipping, please complete your payment within the timeframe indicated on the checkout page. Unpaid orders will be automatically canceled by the system once the payment window expires.

 

Q: Where do your products ship from, and how long does delivery take?

A: All of our electric scooters and bikes are stocked locally and shipped from our European warehouses (located in countries such as Poland and Germany). Standard delivery typically takes 3 to 7 business days depending on your location. You will receive a tracking link via email as soon as your order leaves the warehouse.

 

Q: Are your electric scooters road-legal in my country?

A: We offer both road-legal and off-road models to suit different national regulations:

ABE Certified Models (e.g., G2 Pro ABE): These comply fully with German eKFV regulations (capped at 20 km/h) and are eligible for insurance plaque registration.

VMP Compliant Models (e.g., G2 Pro VMP): Compliant with Spanish DGT and general EU micro-mobility guidelines (capped at 25 km/h).

Please check the road-legality classification of each product description before purchasing, or consult our support team.

 

Q: What warranty do you offer, and how do I get technical support?

A: We offer a 12 month warranty covering essential components like the motor, battery, and frame. If you encounter any technical issues, our dedicated European customer service team is ready to assist. We can supply official replacement parts, guide you through troubleshooting, or coordinate with local repair centers.

 

Q: Can I ride these electric scooters in the rain?

A: Most of our models have an IP54 water-resistant rating, which safely protects against splashes and damp pavement. However, to preserve the long-term health of the battery and electronic components, we highly recommend avoiding riding in heavy rain, downpours, or through puddles deeper than the deck level.

 

 

Shipping

Fast, reliable delivery so you never miss a workout.

Standard domestic shipping takes 3–5 business days, while international orders usually arrive in 7–14 business days. We know many customers buy activewear for upcoming training or events, so we always aim to ship as quickly as possible.

Yes, we provide express options at checkout for customers who need their gear urgently. Perfect if you’re preparing for a marathon, gym event, or yoga class.

Absolutely! We ship worldwide, with costs and delivery times calculated at checkout. Whether you’re training at home or abroad, we’ll make sure your gear reaches you.

Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your activewear journey from our warehouse to your doorstep.

Yes, free domestic shipping is available on all orders over $75. This helps you grab your favorite leggings or sports bras without worrying about extra fees.

If your order hasn’t shipped yet, you can update your address by contacting our support team. We recommend doing this quickly to avoid delays in receiving your activewear.

Some countries may apply import taxes or duties. These are the customer’s responsibility, but we’ll provide all necessary documentation to make the process smoother.

Get in touch with our support team, and we’ll investigate with the carrier right away. If needed, we’ll arrange a replacement so you won’t have to wait long for your workout gear.

Returns

Easy exchanges so you always get the perfect fit.

You can return or exchange items within 30 days of delivery as long as they’re unworn, unwashed, and in original condition with tags attached. This ensures you have enough time to try them on at home.

Absolutely! Activewear sizing can vary depending on style and fabric, so we encourage exchanges to help you find the perfect fit.

For hygiene reasons, we can only accept returns on items that are unworn and unwashed. However, feel free to try them on at home to check the fit before deciding.

If you received the wrong or a defective item, we’ll cover the return shipping. For size or preference changes, customers are responsible, but we work to keep costs low.

Simply contact our support team with your order number. We’ll send you a prepaid return label or provide instructions for sending your items back.

Refunds are processed within 5–7 business days once we receive your return. You’ll get an email notification as soon as your refund is completed.

Yes, unless marked as “final sale,” most sale items can be returned or exchanged. We want you to feel confident even when shopping deals.

Please email us with photos of the issue, and we’ll send a replacement or issue a full refund. We take quality seriously, so your case will be prioritized.

Orders

Smooth shopping for all your training essentials.

Browse our collections, choose your size, and add items to your cart. Checkout is simple and secure, so you can get back to focusing on your next workout.

No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite outfits, and access faster checkout in the future.

Yes, if your order hasn’t shipped yet. Reach out to us as soon as possible, and we’ll do our best to help.

Many of our bestsellers and core essentials are restocked regularly. Limited edition activewear may sell out quickly, so we suggest signing up for restock alerts.

Definitely! We often release collections with matching tops and leggings, and we also offer bundle discounts. These are great for building complete gym outfits.

Enter your discount code at checkout, and the savings will automatically apply. Look out for seasonal promotions and bundle deals too.

Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.

Check your spam or promotions folder. If it’s not there, contact us with your order details, and we’ll resend your confirmation right away.