Q: Will I be charged customs duties, VAT, or any import taxes for my order?
A: No. Since all our products are dispatched directly from warehouses within the European Union (EU), there are no hidden customs duties, import tariffs, or additional VAT charges. The price displayed at checkout is the final, all-inclusive price you pay.
Q: Can I modify or cancel my order after it has been placed?
A: Once an order transitions to the "Processing" stage, we are unable to make any changes or cancellations as our warehouse team packages and dispatches orders quickly. This includes modifications to the shipping address, delivery method, item details (color/quantity), or applying discount codes. Please review your order carefully before completing checkout.
Q: What happens if I refuse to accept the package or change my mind upon delivery?
A: If you refuse delivery or do not sign for the parcel, it will be returned to our European warehouse. Please note that you will be responsible for the return shipping costs, which will be deducted from your refund. For step-by-step instructions on returning a product, please consult our Return & Refund Policy or contact our support team at [Your Email].
Q: How long do I have to complete the payment after placing an order?
A: To secure your inventory and ensure swift shipping, please complete your payment within the timeframe indicated on the checkout page. Unpaid orders will be automatically canceled by the system once the payment window expires.
Q: Where do your products ship from, and how long does delivery take?
A: All of our electric scooters and bikes are stocked locally and shipped from our European warehouses (located in countries such as Poland and Germany). Standard delivery typically takes 3 to 7 business days depending on your location. You will receive a tracking link via email as soon as your order leaves the warehouse.
Q: Are your electric scooters road-legal in my country?
A: We offer both road-legal and off-road models to suit different national regulations:
ABE Certified Models (e.g., G2 Pro ABE): These comply fully with German eKFV regulations (capped at 20 km/h) and are eligible for insurance plaque registration.
VMP Compliant Models (e.g., G2 Pro VMP): Compliant with Spanish DGT and general EU micro-mobility guidelines (capped at 25 km/h).
Please check the road-legality classification of each product description before purchasing, or consult our support team.
Q: What warranty do you offer, and how do I get technical support?
A: We offer a 12 month warranty covering essential components like the motor, battery, and frame. If you encounter any technical issues, our dedicated European customer service team is ready to assist. We can supply official replacement parts, guide you through troubleshooting, or coordinate with local repair centers.
Q: Can I ride these electric scooters in the rain?
A: Most of our models have an IP54 water-resistant rating, which safely protects against splashes and damp pavement. However, to preserve the long-term health of the battery and electronic components, we highly recommend avoiding riding in heavy rain, downpours, or through puddles deeper than the deck level.